Sales Support Representative

Responsibilities

Panasonic is seeking a Sales Support Representative, experienced in B2B technology sales, to assist the sales team in growing sales and increasing alignment between the Visual Sales organization and main office resources.

The SSR will support the Territory Account Managers (TAM’s) in the field by providing administrative assistance. Primary responsibilities will be to assist the TAMs with sales support activities such as pipeline management, quoting, product availability, reseller communication and order tracking. They will help develop and manage relationships with customers, resellers, partners, and distributors that will lead to the attainment of revenue goals.

The Sales Support Representative will be located on the West Coast and will report to the regional sales manager.

• Sales and administrative support: Assist sales personnel and resellers with deal registrations, pricing, pipeline management, and other service items required to move deals forward to close.
• Provide sales personnel and customers with order tracking information, product specifications, and other supporting information on an as-needed basis.
• Collaborate with main office work partners (e.g. marketing, operations, supply chain, etc.) to assist sales personnel and customers with quick answers and efficient resolution of issues.
• Update existing Salesforce opportunities including adjusting for discontinued products.
• Create and update SPL’s for the sales team.
• Handle the show/sample/loan pool for the sales team. Order, track, and ensure SSL’s come back.
• Provide timely, accurate, and complete sales reports and forecasts.
• Attend required sales conference calls and meetings.

Qualifications

• Education & Experience: Bachelor’s degree in Business, Marketing, Communications preferred. Minimum of 3 years sales experience is required; inside sales experience preferred. Demonstrable experience in sales support administration, or similar.
• Proficiency in Microsoft Office.
• Experience with CRM systems required; experience using Salesforce required.

Competencies

• High degree of multi-tasking and prioritization of tasks will be required.
• Ability to reason quickly and act swiftly is required.
• Strong value-based selling skills are required (e.g. relating, questioning, positioning, closing, etc.).
• Exceptional interpersonal skills and a proactive approach to problem solving.
• Able to quickly acquire product knowledge and communicate with technical customers.
• Able to confidently conduct virtual product demonstrations.

Benefits & Perks

• Health Benefits: Medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits: Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP): 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits: Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance: Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs: Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.

Wage Range

$56,000 - $75,000