Sales Support Representative

Hours: 7:30am - 4:30pm, Monday through Friday Job Summary The Sales Support Representative plays a pivotal role in ensuring seamless communication and assistance for our dealer and distributors across various market channels. The primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. This role collaborates closely with Channel Sales Managers to maintain effective customer relationships and uphold service standards. Responsibilities Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions Process orders accurately and efficiently, ensuring timely entry and follow-upProvide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriateMonitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely deliveryIdentify and provide replacement part numbers for equipment, resolving queries promptlyAnalyze and process return requests in accordance with company policies and proceduresAssist customers with equipment-related issues, offering technical support and troubleshooting assistanceCommunicate with service centers or distributors to address end-user customer needs effectivelyManage online parts orders, fax ordersAdditional duties as assigned Job Qualifications Customer service experience preferred Great work ethic and attendance Excellent problem-solving abilitiesStrong attention to detail Flexibility and adaptability Continuous improvement mindset Ability to multi-taskAbility to use various computer systemsHigh school diploma or GED required