Sales Support Representative

About the role

GoHiya is seeking a Sales Support Representative to ensure dependable customer resolution across inbound and outbound support channels, including chat, email, quality, workforce, CRM, and client-service operations. The role focuses on surfacing incomplete information early to prevent downstream rework within contact center operations.

Responsibilities

• Maintain the Sales Support Representative workflow by reviewing available case history before responding.
• Track and resolve routine issues within approved authority.
• Document commitments and next actions for clarity and accountability.
• Coordinate escalations of complex cases with sufficient context for the next owner.
• Handle assigned customer or client requests efficiently.

Requirements

• Confidently use Service Quality Operations and Case Management in contact center environments.
• Apply Contact Center Operations while tracking exceptions, owners, and deadlines.
• Document Knowledge Base decisions clearly for team reference.
• Exercise sound judgment in Multichannel Support, especially during escalations.

Expected Contribution

Deliver visible quality by ensuring customer resolutions are accurate and actionable, with unresolved items documented rather than guessed. Performance is measured through effective sales support service representation within contact center operations.

Schedule

Full-time, entry-level position.

Pay

Base salary: $43,000–$65,000 per year.