Sales Support Representative

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable by proactively solving problems, adapting, and growing to continuously serve our customers, communities, and each other. As a Fortune 500 company, Ferguson provides best-in-class products, service, and capabilities across industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

Whether you have experience in the trades or are looking to break into the industry, we are hiring Sales Support Representatives ready to help customers, solve problems, and learn the business from the ground up. Location flexibility is available for this role, with positions based in Omaha, NE or Grimes, IA, depending on business needs and candidate location.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service-oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

We value our well-being as much as our hard work and are committed to a holistic approach toward benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes:

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender-affirming and family-building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Pay

Starting at $19.00 per hour, with potential for higher pay based on experience. Pay range: $18.71 - $29.92 per hour. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.

Schedule

Monday to Friday, 8:30 a.m. to 5:00 p.m.