Sales Support Representative

About the role

The primary function of the Sales Support Representative is to assist and support the Company’s outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working tickets and answering incoming phone calls.

Responsibilities

• Attend two mandatory, nationally hosted sales meetings per year (typically, in February & August). During these meetings, one Sales Support Representative rotates responsibility for working in the office.
• Assist at the national sales meeting line showings (standing and folding), handing out story of the lines, distributing reports and materials needed in the zone meetings during this time.
• Answering incoming calls from reps and transferred customers from Customer Service to assist with requests, such as orders, reserves, memos, price, stock, mill inquiries, claims, lookups, quotes, and more.
• Work ticket system submitted to department by processing memo orders, maintenance orders, file claims, perform mill checks, process CFA’s, check and approve pricing, image FR certificates, etc.
• Assist specialty customers assigned by manager to process orders and respond directly to their emails.
• Be familiarized with our selling products and the appropriate teams.
• Correspond with customers and OSRs who email directly.
• Make sample kits for sales reps as requested by OSR or management.
• Process outside sales representative's memos in Customer Relationship Management system.
• Assist other employees with special projects as needed.

Requirements

• In an 8‑hour workday, the position requires 6 hours sitting and 2 hours standing.
• Activity time spent: Bending/Twisting – up to 2 hours; Reaching – up to 4 hours; Lifting – up to 2 hours; Pushing/Pulling – 0 hours; Speaking – 4 to 6 hours; Writing – 2 to 4 hours; Typing or CRT inputting – 2 to 4 hours; Filing – up to 2 hours; Climbing – up to 2 hours; Reading – 4 to 6 hours; Driving – 4 to 6 hours.
• Essential job functions: Hearing – 6 to 8 hours; Seeing – 6 to 8 hours.
• Lifting is essential: up to 40 lbs. – up to 2 hours.
• Repetitive foot movement such as operating foot controls; both feet – walking between buildings.
• Hand use for repetitive action: Simple grasping – up to 2 hours; Firm grasping – up to 2 hours; Fine dexterity – up to 2 hours.
• Working conditions: Exposure to dust, fumes and/or gases – 2 to 4 hours; Exposure to noise – 2 to 4 hours.
• The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Qualifications

• High School education or equivalent
• Must work well with others
• Must be able to multitask
• Must be able to work in a noisy area independently
• Process knowledge of Word, Excel, and Microsoft Outlook
• Internet navigation
• Data entry and 10‑key experience is helpful
• Must possess strong typing skills
• Good communication skills – oral and written