Sales Support Representative

About the role

The Role As a Sales Support Representative you will help deliver financing solutions that support customers around the world. In this role, you will provide sales and customer support, resolve product and contract inquiries, manage customer communications, and collaborate with sales teams to drive business growth. You will develop strong relationships with customers and dealers while supporting commercial initiatives and identifying new opportunities for customer engagement.

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa.

Responsibilities

• Serve as a primary point of contact for customer, dealer, and internal sales inquiries.
• Respond to customer requests and resolve issues through phone, email, and digital channels.
• Provide information regarding financial products, services, programs, and commercial offerings.
• Support administration of customer contracts and facilitate resolution of contract-related concerns.
• Conduct customer outreach activities to measure satisfaction and identify cross-selling opportunities.
• Assist sales teams in achieving commercial objectives and customer experience goals.
• Coordinate with legal, operations, credit, customer service, and commercial teams to resolve issues.
• Generate and maintain accurate customer records and activity documentation.
• Analyze information, prioritize customer needs, and recommend effective solutions.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience supporting commercial sales teams.
• Financial services, banking, leasing, equipment finance, or dealer-related experience.
• Experience supporting customer contracts and documentation.
• Knowledge of Caterpillar products, dealer operations, or equipment financing is preferred.
• Salesforce / Oracle, CRM, or customer management system experience.
• Experience within inside sales, customer success, sales operations, or account support.
• Bilingual capabilities are a plus.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*