Sales Support Representative

About the role

A Sales Support Representative at Billingsley Travel Agency will work directly on customer resolution in support of family and group leisure travel, cruises, all-inclusive trips, theme parks, sports travel, weddings, and honeymoons. The role focuses on sales support service representation within family travel operations, ensuring confirmed facts are separated from assumptions and unresolved questions.

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Responsibilities

• Maintain the Sales Support Representative workflow by helping the team resolve routine issues within approved authority.
• Track the workflow by documenting commitments and next actions.
• Own the workflow by escalating complex cases with enough context for the next owner.
• Coordinate the workflow by handling assigned customer or client requests.
• Review the workflow by examining available case history before responding.

Skills

• Use Customer Support and Escalation Management confidently.
• Apply Account Review without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so another teammate can follow the reasoning.
• Use sound judgment, especially when escalation is required instead of assumption.

Position Details

Full-time, entry-level role. 100% remote within the United States.

Pay

Base salary: $45,000–$68,000 per year.