Sales Support Representative
About the role
Beth's Beautiful Destinations is seeking a Sales Support Representative for hands-on work centered on customer resolution and the day-to-day demands of leisure bookings, resorts, cruises, parks, flights, hotels, groups, weddings, and traveler support.
The role focuses on sales support service representation within leisure booking support, ensuring confirmed facts are separated from assumptions and unresolved questions.
What Good Work Looks Like
Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. For Beth's Beautiful Destinations, this result is measured through sales support service representation within leisure booking support.
Responsibilities
- Review the Sales Support Representative workflow by helping the team review available case history before responding.
- Maintain the Sales Support Representative workflow by helping the team resolve routine issues within approved authority.
- Track the Sales Support Representative workflow by helping the team document commitments and next actions.
- Own the Sales Support Representative workflow by helping the team escalate complex cases with enough context for the next owner.
- Coordinate the Sales Support Representative workflow by helping the team handle assigned customer or client requests.
Requirements
- Use Issue Resolution and Service Recovery confidently when carrying out sales support service representation within leisure booking support.
- Apply Sales Support Service Representation without losing track of exceptions, owners, or deadlines.
- Document decisions clearly enough that another teammate can follow the reasoning behind sales support service representation.
- Use sound judgment around Customer Service, especially when escalation is required instead of assumption.
Schedule
Full-time, 100% remote within the United States.
Pay
Base salary: $45,000–$68,000 per year.