Sales Support Representative

Responsibilities

• Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.
• Audit all forms and orders to confirm terms, conditions, allowances, and costs.
• Support ADW programs and maximize sales by understanding Costco objectives and building relationships.
• Create and submit invoices to Costco accounting portal.
• Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.
• Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS.
• Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.
• Complete Canada registration and Blue Bin/Stewardship forms in accordance with Canadian government regulations and requirements.
• Complete annual certificate renewals.
• Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.
• Update internal associates and clients on Costco’s currency exchange rate changes.
• Ensure vendor’s Demos have been scheduled and performed.
• Track, ensuring all materials for each scheduled Demo is available and on site.
• Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.
• Track and deal with member complaints and queries.
• Sending replacement parts out to member when needed.
• Possess a comprehensive knowledge of the Customer’s operation and key competitors.
• Maintain vendor specific reports outside of the internal system.
• Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.
• Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.
• Maintain complete AII and SLH files by vendor.
• Meet with Business Managers weekly to review vendors and support tasks.
• Assist backup coverage of BM desk when they are out of the office.
• Aid Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.
• Create buydocs/item agreements.
• Create and submit new item setups for internal system.
• Maintain promotion calendar on the regionally shared calendar.
• Purchase samples from Costco and other retailers.
• Deliver samples to buying office.
• Aid with monthly comp shopping.
• Maintain Costco org chart.

Qualifications

• High School Diploma/GED
• Two (2)+ years’ business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.
• Proven food broker experience preferred.
• Experience may be substituted for some of the above education.
• Strong interpersonal, organizational and administrative skills.
• Strong ability to effectively communicate effectively with vendor, customers and team-members.
• Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).
• Able to multi-task, attention to detail, strong problem solving with attention to detail.
• Able to protect and secure all confidential and proprietary information.
• Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.