Sales Support (PT)

About the role

As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Assist with inventory and stock management:
  • Ensure maximization of storage and capacity in all product and supply categories
  • Assist with the investigation and rectification of inventory discrepancies
  • Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Work with the sales team to provide exemplary customer service:
  • Assist with POS, customer repairs, dry-cleaning, and alterations processes
  • Have proper understanding of BOH/FOH IT systems, including POS transaction
• Meet store and metric goals
• Ensure brand mission is brought to life and introduced to everyone that walks into our store
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere

Qualifications

• The Customer Rules - Prior work experience in a retail stock, logistics, and/or customer service
• Be a Good Human - Be original, be authentic
• Have No Fear - Innovate, solve problems
• Own Every Decision - Work together, get results
• Quality Matters - Be disciplined, be competitive
• Make S**t Happen

Requirements

The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability must be provided.

Benefits

• Clothing Allowance
• Generous Employee Discount

Physical Demands

The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.