Sales Support Coordinator

We need to output HTML fragment with sections: About the role? Actually we have description: Who We Are, Position Description, Key Responsibilities (with subcategories), Requirements Qualifications, Ideal Candidate, Reports to, Direct Reports, Classification, Estimated Weekly Hours. We must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). But we can also use other headings if they match content? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those headings when appropriate. But we can also have other headings? Probably we should stick to those headings for sections we include. However we have content like "Who We Are" maybe that is "About the role"? Actually "Who We Are" is company overview, could be "About the role"? Not exactly. But we could treat "Who We Are" as "About the role"? Might be okay. The instruction says use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those. Safer to map our content to those headings where possible. We have: - Who We Are -> could be "About the role" or maybe "About the company". But we can use "About the role" heading and put company overview there. - Position Description -> could be part of Responsibilities? Actually Position Description is a brief overview of role. Could be placed under "About the role" as prose. - Key Responsibilities -> we can use

Responsibilities and then list subcategories maybe as

• with subheadings? But we need to preserve all substantive info. Could break into subheadings but those would be headings not allowed? Only

  for section headings; we could still use

  ? Not mentioned. Safer to keep within

  • and maybe use for subheadings inside li? But that adds extra markup not prohibited. However we should avoid inventing headings. Could just list responsibilities as a flat list. - Requirements Qualifications -> we can combine into Requirements section (maybe include Qualifications). Use

    Requirements and list items. - Ideal Candidate -> could be part of Requirements or Qualifications? Could be a separate section maybe "Qualifications". But we already used Qualifications inside Requirements. Could treat Ideal Candidate as part of Requirements or as a separate "Qualifications" section. Since we already have Qualifications, we could put Ideal Candidate under Qualifications as prose. - Reports to, Direct Reports, Classification, Estimated Weekly Hours -> these are metadata; we should fold minor metadata into a short

    or drop it. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it." So we can include a short paragraph for Reports to, Direct Reports, Classification, Estimated Weekly Hours. We must not include Benefits, Pay, Schedule unless posting actually states them. It does not state benefits, pay, schedule beyond weekly hours (40+ hrs Monday-Friday). That's schedule info. The posting states Estimated Weekly Hours 40+ hrs. Monday - Friday. That's schedule info. So we can include a Schedule section with that detail. However instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state schedule (weekly hours). So we can include Schedule section. We should not include Benefits or Pay. We need to output only HTML fragment, no /, no markdown. Let's structure:

    About the role

    Who We Are ... (company overview) ... Position Description ...

    But we need to preserve all substantive information. So we need to include the company overview paragraph and position description. We could split: About the role includes Who We Are and Position Description. Then

    Responsibilities

    • ... each responsibility bullet ...
    We need to include all responsibilities from the list, preserving sub-bullets? The original has headings like Customer Service Support, Order & Account Support, etc. We could keep those as inside li or as separate headings? But we cannot create extra headings besides

    . Could use to denote subheading inside li. That's acceptable. We'll produce li items like:

    Customer Service Support: Assist with monitoring and responding to customer emails and inquiries....

    Similarly for each. We must preserve all details. Then

    Requirements

    • ... each requirement ...

    Include Qualifications list and maybe Ideal Candidate as prose after list. We could also include Ideal Candidate as a separate paragraph under Requirements. Then after that, a short paragraph for metadata: Reports to Sales & Marketing Operations Manager; Direct Reports None; Classification: full-time, non-exempt; Estimated Weekly Hours: 40+ hrs, Monday-Friday. We could put that in a

    after Requirements. Optionally we could add a

    Schedule

    with the weekly hours info. But we already included schedule in metadata. The instruction says we can create Schedule section only if posting states them. It does state schedule. So we could create a Schedule section with that detail. However we already have metadata paragraph; we could still create Schedule section and put the schedule there, and maybe drop other metadata into a short p. Let's decide: We'll create a

    Schedule

    with

    Estimated Weekly Hours 40+ hrs. Monday - Friday.

    Then we can have a short

    for Reports to, Direct Reports, Classification. Now ensure we don't repeat job title as heading. Not needed. Now produce HTML. Let's craft content. About the role paragraph: "Founded in 2014 and based in Asheville, North Carolina, Poppy Handcrafted Popcorn Inc is a leading gourmet popcorn company in the U.S. We sell direct-to-consumer, wholesale and Grocery retail throughout the U.S. Poppy is the fastest-growing small to mid-sized CPG company in its category and boldly pursues ambitious goals that outperform the industry. We believe in using only the best ingredients. We believe in spending way too much time thinking up flavor combinations and making way too many batches of popcorn to get those recipes just right. We believe in savory. And sweet. And we especially believe in savory and sweet. Simply, Poppy makes the best popcorn you will ever eat. We are a people first organization and offer a professionally challenging and rewarding work environment. We are looking for innovative, creative, high energy, and talented professionals that have a passion for growing strong brands and products, thriving in an entrepreneurial environment, and building and leading fun, high-performing teams." Position Description: "The Sales Support Coordinator provides day-to-day administrative, customer service, sales, and marketing support to the Sales & Marketing Operations Manager. This position plays an important role in keeping wholesale operations organized and moving efficiently by assisting with customer communication, order follow-up, account maintenance, wholesale platforms, reporting, sales outreach, and marketing projects. The ideal candidate is highly organized, detail-oriented, responsive, and comfortable managing multiple priorities. This person should be able to take ownership of routine tasks and follow-up while communicating effectively with customers and internal team members." We can combine both into About the role paragraph. Now Responsibilities list: We need to capture each bullet under each subheading. Let's extract: Customer Service Support - Assist with monitoring and responding to customer emails and inquiries. - Monitor and respond to routine messages received through Hello@, Info@ and other platforms. - Assist customers with order status, tracking information, product availability, and general questions. - Help coordinate resolution of missing, damaged, incorrect, or delayed orders. - Route fulfillment, shipping, billing, or other specialized issues to the appropriate team member when necessary. - Follow up with customers to ensure outstanding questions and issues are resolved. - Maintain accurate records of customer service issues and resolutions. Order & Account Support - Assist with entering and reviewing wholesale and DTC orders. - Monitor orders for missing or incomplete information. - Assist with order follow-up and tracking. - Maintain accurate customer contact, billing, shipping, and account information. - Assist with new account setup and onboarding. - Gather information and documentation needed for new account setup. - Coordinate internally when additional information is required to process an order or establish an account. Sales Support - Prepare customer and prospect lists for sales outreach. - Assist with identifying customers who have not reordered within specified time periods. - Maintain prospect, lead, and customer information. - Assist with customer reactivation and retention campaigns. - Support follow-up with prospective and existing wholesale customers. - Assist with sample-box and catalog outreach programs. - Track outreach activity and customer responses. - Help prepare information and materials needed for sales initiatives. Reporting & Data Support - Maintain spreadsheets, trackers, and reports used by the Wholesale department. - Assist with customer purchasing and reorder reports. - Update prospecting and customer outreach spreadsheets. - Help track promotional activity and results. - Assist with gathering data for sales and marketing analysis. - Maintain accurate and organized records to support department reporting and decision-making. Marketing & Project Support - Assist with wholesale marketing projects and seasonal initiatives. - Help coordinate catalogs, samples, inserts, sales materials, and other marketing collateral. - Assist with gathering product information, images, copy, and other assets needed for projects. - Maintain project trackers, calendars, and deadlines. - Assist with customer surveys, promotional campaigns, and outreach initiatives. - Support catalog development and seasonal product launches as needed. - Provide follow-up and administrative support to keep projects moving forward. General Administrative Support - Assist the Sales & Marketing Operations Manager with scheduling, organization, follow-up, research, data entry, and project coordination. - Maintain organized electronic files, spreadsheets, customer information, and department resources. - Help track deadlines and outstanding action items. - Communicate with internal departments to gather information and facilitate follow-up. - Assist with special projects as assigned. - Provide additional administrative, customer service, sales, marketing, and operational support as needed. - Perform other duties and responsibilities as deemed necessary to support the Sales & Marketing Operations Manager and overall needs of the business. Now Requirements list: - Previous experience in administrative support, customer service, sales support, marketing support, or a related role preferred. - Excellent organizational and time-management skills. - Strong written and verbal communication skills. - Strong attention to detail and accuracy. - Ability to manage multiple priorities and follow tasks through to completion. - Comfortable communicating professionally with customers. - Proficiency with email, spreadsheets, and general business software. - Experience with Faire, Shopify, CRM systems, order-management systems, or wholesale platforms is a plus. - Ability and willingness to learn new systems and processes. - Ability to work independently while knowing when to ask questions or escalate an issue. - Positive, collaborative, and solution-oriented approach. Ideal Candidate paragraph: "The ideal candidate is someone who enjoys organization, follow-through, and helping both customers and team members. They are proactive, dependable, detail-oriented, and comfortable shifting priorities when needed. This person should be able to recognize what needs attention, take ownership of assigned responsibilities, and provide consistent follow-through without requiring constant direction." Now metadata: Reports to: Sales & Marketing Operations Manager Direct Reports: None Classification: This position is full-time, non-exempt Estimated Weekly Hours: 40+ hrs. Monday - Friday. We'll put Reports to, Direct Reports, Classification in a short p. Schedule section:

    Schedule

    Estimated Weekly Hours 40+ hrs. Monday - Friday.

    Now ensure we don't have any filler like "commensurate with experience". Not present. Now produce HTML. We'll need to escape any HTML special characters? The text includes apostrophes etc. It's fine. Let's craft.