Sales Support Coordinator
About the role
Zonda is redefining the future of housing. We operate the world's largest online marketplace for home plans, connecting thousands of customers with expertly designed home plans and customization services through Houseplans.com, ePlans.com, and Homeplans.com. We're looking for a motivated Sales Support Coordinator to launch a career in consultative sales.
Responsibilities
- Participate in a structured training program to learn our products, systems, customers, and consultative sales process.
- Support the House Plans sales team by reviewing inbound sales inquiries and conducting welcome calls with prospective customers.
- Respond to customer inquiries via phone, email, and chat.
- Place outbound calls to Marketing Qualified Leads (MQLs) with the goal of converting them into Sales Qualified Leads (SQLs).
- Follow up with builders and customers responding to marketing campaigns.
- Educate customers on home plans, customization options, and the home planning process.
- Promote and sell house plans and modification services.
- Aid customers throughout the buying journey and provide post-sale support.
- Prepare and deliver Cost to Build reports.
- Maintain accurate customer records and sales activity in Salesforce CRM.
- Collaborate closely with Sales, Marketing, and Order Fulfillment teams to deliver an exceptional customer experience.
- Participate in ongoing sales coaching, product training, and weekly performance reviews.
Requirements
2+ years of customer service, inside sales, retail sales, or telesales experience.
A genuine passion for helping customers and building relationships.
Strong communication skills, both written and verbal.
Confidence handling a high volume of customer interactions each day.
Excellent organization and attention to detail.
Comfort learning new technology and business systems.
Experience with CRM software (Salesforce preferred).
Proficiency with Microsoft Office.
A positive attitude, coachability, and a desire to continuously improve.
Qualifications
Most importantly, you're someone who enjoys turning conversations into solutions and wants to build a long-term career with a company that invests in your success.
Skills
Customer service, inside sales, retail sales, or telesales experience.
Strong communication skills.
Confidence handling a high volume of customer interactions.
Organizational and attention to detail skills.
Ability to learn new technology and business systems.
CRM software proficiency (Salesforce preferred).
Microsoft Office proficiency.
Benefits
Competitive Salary
Comprehensive benefit package (Medical, Dental, Vision)
100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
401(k) with company match
Paid vacation and general holidays
Employee Assistance Program (EAP)
Paid Volunteer Day
Summer Fridays
Visionary Leadership Team
Inclusion & Equal Opportunity Employment
Pay
Competitive Salary
Schedule
Hybrid