Sales Support Coordinator
About the role
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics. Product applications include: Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes. Measurement of conductivity and pH in a range of chemical applications. Measurement of turbidity, CO2 and O2 in beer production. Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
Responsibilities
The Sales Support Coordinator processes order flow by examining incoming orders, validating data accuracy, coordinating with key stakeholders, and executing daily operations to support departmental efficiency. This role will collaborate with Regional Sales Managers to support account growth strategies, evaluate user specifications, create quotations, audit technical orders, and maintain the opportunity pipeline. The role also serves as a customer liaison, building and sustaining business relationships through effective communication and support. Approximately 60% of the role is customer-facing/customer handling and 40% involves coordination with Sales Managers and sales support activities.
- Communicate with customers and sales agencies regarding parts availability, list pricing, shipment dates, and tracking numbers
- Oversee completion of CRM tasks assigned by internal teams
- Assist with billing disputes in collaboration