Sales Support Coordinator
About the role
Note To All Interested Candidates: Character matters. Sure, we’re looking for an all-star player who has the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us. Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others. We’re a passionate group of hard-working people, obsessed about sales and service. We know nothing matters more than a happy customer and that saying “that’s not my job” gets us nowhere. We know how fun it feels to win, and love pushing ourselves towards that rush. As a leading sports-lifestyle distribution company with over 52 years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands. The good news? YOU could be a part of it. REPORTS TO: Sales Support Team Lead – USA LOCATION: Remote, any state Position Summary We're looking for a proactive and customer-focused Sales Support Specialist to serve as a key point of contact for customers and sales reps, ensuring orders move smoothly from entry to shipment. This role combines platform expertise (NuOrder & NetSuite), sharp problem-solving, and cross-team coordination to keep the order-to-shipping pipeline running efficiently and customers well-informed. You'll work closely with sales, product, and operations teams — resolving issues, tracking key metrics, and helping build a service structure that supports accounts at the highest level. This is a great fit for someone who's detail-oriented, enjoys troubleshooting, and takes ownership of continuous improvement.
Responsibilities
- Ensuring the smooth and accurate execution of order entry, including the correct application of discounts and commissions.
- Become a NuOrder & NetSuite “ninja”, to provide customers and reps with support in using the platform to