Sales Support Coordinator

About the role

To be a family that uses our collective superpowers to do significant good. As a Sales Support Specialist, you’ll be right in the middle of the action, helping our Sales and Product teams keep customers happy and business moving. One moment you may be checking on an order, and the next you’re reviewing inventory, updating forecasts, or helping track down an answer for a customer. If you love staying organized, jumping in to help, and being the person who keeps all the moving pieces connected, you’ll fit right in. Headquartered in sunny Phoenix, AZ, we’re a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years. Our secret is simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world‑class suppliers across the globe. Location: Redmond, Washington.

Responsibilities

• Build strong customer relationships by responding to questions, resolving concerns, and providing timely, professional support
• Collaborate with Sales, Product Management, suppliers, and manufacturing partners to advocate for customer needs and support successful order outcomes
• Maintain accurate sales, order, purchasing, vendor, and customer data to keep internal systems and business processes running smoothly
• Monitor customer forecasts and order activity to identify when purchase orders should be released, rescheduled, expedited, or canceled
• Use attention to detail and sound judgment to help balance customer expectations, inventory availability, and operational needs
• Track and manage Master Electronics‑owned inventory at customer locations to ensure products are accurately accounted for and available when needed
• Communicate order updates, risks, and next steps clearly so customers and internal partners can make informed decisions
• Take ownership of follow‑up and problem‑solving to help keep orders moving and deliver a reliable customer experience

Skills

• Strong written and verbal communication skills, with the ability to create professional emails and customer‑facing documents
• Ability to remain organized and responsive in time‑sensitive situations or when priorities shift
• Strong interpersonal skills and the ability to collaborate effectively across teams, roles, and leadership levels
• Effective time management and prioritization skills, with consistent follow‑through on commitments

Benefits

• Stay Healthy: World‑class and affordable insurance plans ensure you and your family stay healthy
• Secure Your Future: 401(k) match program where you are vested from day‑one
• Invest in Your Education: Tuition assistance empowers you to further your education and career
• Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more
• Enjoy Work‑Life‑Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies
• Do Significant Good: Company‑sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups
• Provide Additional Financial Security: Company‑funded and voluntary AD&D Life Insurance for you and your loved ones
• If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

Pay

Pay Range: $22.00 - $24.00 / hourly