**Sales Support (Full-Time)**

About the role

As a Sales Support Associate, you will support both the back of house and front of house operational functions. Back of house includes unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house involves flexing between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow and a best-in-class customer service experience.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Aid with inventory and stock management.
• Maximize storage and capacity in all product and supply categories.
• Investigate and rectify inventory discrepancies.
• Contribute to achieving low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to provide exemplary customer service: assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Have a proper understanding of BOH/FOH IT systems, including POS transaction.
• Maintain store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Provide assistance to our Visual Merchandising team on floor sets, window changes, and other projects, as needed.
• Maintain a knowledge and understanding of all policies and procedures.
• Identify opportunities to support the team in delivering best in class customer service.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Qualifications

• Prior work experience in a retail stock, logistics, and/or customer service.
• Be a Good Human: Be original, be authentic.
• Have No Fear: Innovate, solve problems.
• Own Every Decision: Work together, get results.
• Quality Matters: Be disciplined, be competitive.
• Make S**t Happen: Regularly required to sit; use hands to finger, handle, or feel and talk or hear. Occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Requirements

• The Sales Support role is full-time and requires 32-40 hours per week.

Benefits

• Clothing Allowance
• Generous Employee Discount

Pay

The Sales Support base pay ranges from $xx-$xx hourly.

Schedule

The Sales Support role is full-time and requires 32-40 hours per week.

Company Information

• rag & bone is an EEO/Affirmative Action Employer.
• No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.