Sales Specialist, San Francisco

About the role

The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.

Responsibilities

• Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
• Organize and prioritize the selling floor to support the sales effort and overall client experience.
• Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provides assistance as need in inventory preparation.
• Processes and ensures the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.
• Complies with all asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
• Prepares for physical inventory and participates in monthly cycle counts (or as directed by management).
• Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.

Qualifications

• 2+ years of experience in sales, experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even-tempered with ability to continuously multi-task.
• Strong organizational skills.
• Open availability to accommodate needs of the business.
• Able to lift between 0-25 lbs. without assistance.

Skills

• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and organizational skills.
• Customer service orientation.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision coverage.
• Life Insurance and Disability coverage.
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

The hourly range for this position is $26.51 to $29.00 per hour. Actual rates are determined based on the job, location, and individual experience.

Schedule

Hours are typically Monday through Saturday, with varying hours depending on the store.