Sales Specialist (Luxury Leasing) - Denver, CO

About the role

The Sales Specialist is a key position within Sentral, focusing on ensuring residents feel valued throughout their stay and managing the leasing process efficiently.

Responsibilities

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Aid in office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis and prepare market surveys
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
• Avoid escalation of issues by addressing customer concerns promptly
• Ensure follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
• Assist Marketing Department in organizing and creating resident functions and newsletters
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Perform other related duties and assignments as needed and assigned

Requirements

• High School Diploma or equivalent required; some college preferred
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
• Strong attention to detail
• Knowledge of established leasing practices and procedures
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Skills

• Customer service orientation
• Attention to detail
• Leasing and property management experience
• Effective communication skills
• Time management and organizational skills
• Computer literacy

Benefits

At Sentral, we offer a supportive and inclusive environment where employees can thrive. We provide a competitive salary range of $22-24 per hour, along with comprehensive benefits packages that include health insurance, retirement plans, and paid time off.

Pay

$22-24 per hour

Schedule

Saturday - Wednesday