Lease-Up Leasing Specialist for Luxury High-Rise (Sales Specialist)

About the role

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities.

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Affiliate with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis and prepare market surveys
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
• Affiliate with Marketing Department in organizing and creating resident functions and newsletters
• Affiliate rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• High School Diploma or equivalent required; some college preferred
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail
• Knowledge of established leasing practices and procedures
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Community Team Perks + Benefits

• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

Requirements

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Equal Opportunity Employer

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.