Sales Specialist

About the role

As a Senior Sales Associate, you play a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate issues appropriately when needed.

Requirements

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.

Skills

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Knowledge of pet care and product knowledge.
• Proficiency in Microsoft Office applications.

Benefits

• Comprehensive health and financial benefits.
• 401(k) retirement savings plan.
• Incentives and PTO.

Pay

The salary range is $13.00 - $22.00 per hour, with a start rate of $15.42.

Schedule

Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.