Sales Specialist

About the role

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Petco is a 29,000+ strong company with more than 1,500 Petco stores across the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We believe in the universal truths of pet parenthood and support thousands of local animal welfare groups nationwide.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Aid in opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate issues appropriately when needed.

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.