Sales Specialist

About the role

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years. From their favorite meals and toys, to trusted supplies and expert support, we're here to help pets and pet parents thrive.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Foster a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist customers in selecting products and services that best meet their pets' needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Aid in opening and closing procedures as assigned.
• Help resolve customer concerns and escalate issues appropriately when needed.

Key Responsibilities

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.

What You Bring

• Experience & Skills:
• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Essential Functions & Work Environment

• This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Why You'll Love It

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• The chance to make an impact every shift.