Sales Specialist

About the role

We’re proud to be where the pets go to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Aid in opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate issues appropriately when needed.

Requirements

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Qualifications

• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Safety standards and company policies.

Skills

• Knowledge of pet care and nutrition.
• Effective communication and interpersonal skills.
• Problem-solving and customer service abilities.
• Basic math and transaction handling skills.

Benefits

See Petco Total Rewards for details on health and financial benefits, 401K, incentives, and PTO.

Pay

$13.00

Schedule

This role is flexible and supports Pet Care Center operating hours, including evenings, weekends, and holidays.