Sales Specialist

About the role

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role is pivotal in ensuring a seamless and personalized customer experience.

Responsibilities

• Effectively gauge customer needs through personalized interactions and insightful questioning.
• Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
• Take initiative to understand competitor models, pricing, and packages in order to educate customers on why Lucid is the right choice.
• Build and nurture customer relationships to foster brand loyalty.
• Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement.
• Maintain and build a robust sales pipeline through disciplined practices.
• Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
• Deliver an exceptional and memorable sales experience that you would personally want to have.
• Manage end-to-end transitions for Order to Delivery Management, including supporting customers with financing/leasing applications and monitoring application status, submitted documents, and vehicle readiness.
• Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products, and ensuring the overall purchase and financing process is smooth.
• Handle registration and facilitation of payment due at signing.
• Coordinate customer support with Lucid Financial Services and Delivery teams as required.
• Afford daily operations as needed.

Qualifications

• 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.
• Retail automotive sales and desking experience highly desired.
• Availability to work flexible hours including weekends, evenings, and holidays in a retail environment.
• Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience.
• Proven track record of achieving individual sales goals.
• Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape.
• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.
• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.
• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.
• Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
• Passionate about electric vehicles and the premium vehicle market.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• 401(k) retirement plan.

Compensation

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Lucid Motors offers a guaranteed base pay of $23/hr USD, giving you stable and predictable income from day one. You can also earn uncapped commission, enjoy bi-weekly commission payouts, and participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.