Sales Specialist

About the role

The Sales Specialist supports the Regional Director of Sales, Regional Director of Operations, and Community Executive Directors by working at various Discovery communities to achieve greater occupancy and sales goals. This position may involve supporting a community during an SLC vacancy or addressing occupancy and census challenges.

Responsibilities

• Responsible for census development through support at the community level, meeting monthly sales productivity and move-in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database cleanup, etc. Review key reports and trends and analyze to develop strategies.
• Understand key services and amenities along with levels of care/programs provided at the community.
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families. Contact prospects and families via phone, email, mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising.
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provides weekly and monthly data and forecast as requested by ED, Regional team or home office.
• Conducts tours, luncheons or other strategies with prospective clients and prospective client groups.
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities.
• Follows up with inquiry calls and works sales activities and processes for the entire length of the buying cycle.
• Documents weekly inventory of room availability and room readiness inventory.
• Affords coordination with other staff to ensure apartments are prepared for new resident move-in and model apartments are available and ready to show.
• Affords coordination with other team members' special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Evaluates and understands the competition and incorporates knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Maintains the confidentiality of resident information.
• Encourages teamwork through cooperative interaction with co-workers and other departments. Supports a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.

Qualifications

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least three years’ experience in multi-community/regional sales manager role with supervisory experience

Benefits

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.

Pay

Competitive salary

Schedule

Travel required