Sales & Service Technician II (Field Install & Repair) (TERM)
Frontier Internet · Coldwater, MI · 4 wk ago
EngineeringFull-time
About the role
Join our team and contribute to our mission of providing reliable and innovative communication services to our customers.
Responsibilities
- Manage customer relationships and provide excellent service
- Identify and pursue opportunities to upsell and cross-sell additional services
- Ensure timely and accurate billing processes
- Resolve customer issues and complaints efficiently
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 2 years of experience in customer service or sales
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple tasks
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of local market trends and customer needs
Skills
- Customer service orientation
- Problem-solving abilities
- Time management skills
- Adaptability to changing environments
Benefits
- Competitive salary
- Paid time off
- Health insurance
- Professional development opportunities
Pay
Commensurate with experience
Schedule
Full-time, Monday through Friday