Sales & Service Technician II

About the role

Join Frontier Communications and be part of a team that's making a difference in the lives of millions. Our mission is to provide reliable, high-speed internet and communications services to our customers.

Responsibilities

• Manage customer relationships and resolve issues promptly.
• Ensure service quality and satisfaction through proactive communication and problem-solving.
• Handle billing inquiries and ensure accurate payments.
• Support marketing efforts by engaging with customers and promoting services.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Knowledge of telecommunications industry practices and regulations.

Skills

• Customer service skills.
• Problem-solving abilities.
• Technical proficiency in customer relationship management systems.

Benefits

• Competitive salary and benefits package.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on services.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible hours.