Sales Order Specialist - CONTRACTOR

Job Summary

Troy, United StatesVehicle Solution

About the role

As the Sales Order Specialist - CONTRACTOR, you will:

Responsibilities

• Order Management: Receive, review, and process customer orders accurately and efficiently, and ensure orders follow company specifications and requirements.
• Verify order details, including product specifications, quantities, and delivery dates.
• Cordination and Communication: Liaise with necessary teams (e.g. sales, production, logistics) to ensure orders are accurately submitted and fulfilled on time. Detect, address, and resolve any order-related issues or discrepancies promptly. Provide regular updates to customers and internal stakeholders on order status and any potential delays.
• S&OP Support: Assist in the preparation and execution of the S&OP process, including data collection and analysis. Collaborate with the S&OP team to align supply and demand forecasts with actual orders. Participate in S&OP meetings and contribute to discussions on inventory management, production planning, and demand forecasting.
• Data Management: Maintain accurate and up-to-date records of customer orders, inventory levels, and delivery schedules. Generate and analyze reports to monitor order trends, identify potential issues, and support decision-making.

Requirements

• Associate’s degree or equivalent 1+ year experience in OEM supply chain.
• 1+ year experience in managing order and shipment processes through ERP systems, or in S&OP, Demand Planning, or Order Desk functions.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and experience of managing ERP systems or other logistic/inventory management systems.
• Firm understanding of S&OP processes and principles.
• Excellent written/verbal communication and interpersonal skills.
• Strong organization and problem-solving skills with attention to details.
• Ability to work both independently and as part of a team in a fast-paced work environment, supporting after-hour requests from various stakeholders located across different time zones to make on-time delivery.

Qualifications

• Associate’s degree or equivalent 1+ year experience in OEM supply chain.
• 1+ year experience in managing order and shipment processes through ERP systems, or in S&OP, Demand Planning, or Order Desk functions.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and experience of managing ERP systems or other logistic/inventory management systems.
• Firm understanding of S&OP processes and principles.
• Excellent written/verbal communication and interpersonal skills.
• Strong organization and problem-solving skills with attention to details.
• Ability to work both independently and as part of a team in a fast-paced work environment, supporting after-hour requests from various stakeholders located across different time zones to make on-time delivery.

Skills

• Experience in manufacturing environments & OEM supply chain roles (S&OP, Demand Planning, Supply Planning)
• Bilingual in both English & Korean or English & Spanish

Benefits

• Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role).
• Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies.