Sales Operations Systems Analyst

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.

Our Mission & Vision

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset

We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

About Inventory Locator Service (ILS)

Inventory Locator Service (ILS) is the world's leading aviation marketplace, connecting buyers and sellers of aircraft parts, components, and MRO services across the global aerospace and defense supply chain. For over 40 years, ILS has powered the industry with trusted data, technology, and marketplace solutions that keep aircraft flying. Based in Cordova, TN, ILS is a CAMP Systems International company.

About the Role

We are seeking a tech-savvy Sales Operations Systems Analyst with 3+ years of experience to support the operational backbone of ILS's revenue motion. This is a highly collaborative, cross-functional role embedded across Sales, Marketing, and Customer Success, spanning the full revenue cycle from lead capture through renewal and touching every system the commercial team depends on. You will also serve as the team's analytical layer, translating business performance into clear reporting and analysis. The ideal candidate is curious, organized, and AI-forward, comfortable learning systems quickly, translating business needs into configured solutions, and communicating clearly with both technical and non-technical stakeholders.

Responsibilities

• CRM & Marketing Platform Support
  • Serve as the day-to-day Salesforce support resource for Sales, Marketing, and Customer Success, including answering operational questions, troubleshooting data issues, and helping teams use the platform effectively.
  • Guide users on HubSpot for list management, sequence setup, form behavior, and lead routing to execute without bottlenecks.
  • Administer both Salesforce and HubSpot: maintain fields, page layouts, user access, workflows, and process automations as directed.
  • Ensure data quality across Salesforce and HubSpot, flagging inconsistencies, investigating root causes, and coordinating fixes.
  • Document platform changes and communicate them clearly to affected teams.
• Reporting & Analytics
  • Produce the weekly Sales Slides covering pipeline, win/loss rates, new business vs. expansion, rep performance, and stage conversion, all sourced from Salesforce.
  • On a quarterly, annual, and ad hoc basis, pull and present Power BI reports bridging Salesforce and accounting systems, covering financial performance by overall business, customer segment, and product line with both summary and drill-down views for leadership.
  • Respond to ad hoc data and reporting requests from Sales, Marketing, and CS leadership.
• Marketing Operations Support
  • Support the marketing lead queue: help route, qualify, and assign inbound leads from digital channels and events so nothing falls through the cracks.
  • Assist with campaign execution: pull audience lists from Salesforce and HubSpot, support segmentation, and help with post-campaign reporting.
  • Administer the Popl digital engagement program (digital business cards, event lead capture, marketing queues).
• Sales Enablement & Process Documentation
  • Manage the ILS Inside Sales shared inbox: route inquiries, maintain SLA, and escalate appropriately.
  • Create and maintain clear process documentation and how-to guides (e.g., using Scribe) so teams can self-serve common questions in Salesforce and HubSpot.
  • Communicate workflow and system changes to affected teams in plain language before they go live.
• AI-Assisted Operations
  • Identify and apply AI tools that reduce manual effort in reporting, documentation, and routine operational tasks.
  • Help configure AI-assisted capabilities within Salesforce and HubSpot where available (e.g., suggested actions, auto-summaries, lead scoring).
  • Proactively identify where AI can remove friction in the revenue workflow, test it, and bring a concrete recommendation rather than a general observation.

Requirements

• 3+ years of experience in sales operations, marketing operations, or revenue operations role.
• Experience supporting both a sales team and a marketing team in the same role; understanding of how the two motions connect and what breaks when they do not.
• Background in B2B SaaS, data services, or a comparable environment where the revenue cycle spans multiple systems and stakeholders.
• Degree in Business, Marketing, or a related field.
• Familiarity with the aerospace, defense, or MRO industry; ILS operates in a specialized global market and context accelerates your impact.

Skills

• Strong, hands-on Salesforce experience: administering records, building reports and dashboards, configuring fields and workflows, and confidently supporting end users across Sales, Marketing, and Customer Success (Salesforce Admin certification a plus).
• Strong working knowledge of HubSpot or a comparable marketing automation platform, with hands-on experience across lists, sequences, forms, and lead management.
• Advanced Excel proficiency including pivot tables, lookups, data modeling, and building clean, repeatable reporting templates.
• Working familiarity with Power BI or a comparable BI tool; ability to pull and present reports regularly and navigate them with confidence.
• Familiarity with AI productivity tools such as Claude, ChatGPT, HubSpot AI, or Salesforce Einstein; using these to move faster, not just to check a box.
• Strong analytical skills and data fluency; comfortable working with large datasets, identifying anomalies, and drawing actionable conclusions.
• Clear, concise communicator; able to explain a system or process to a non-technical audience whether in writing, live, or on a call.
• Highly organized and responsive; teams will be counting on you and timing matters.

Benefits

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.