Sales Operations Planner
About the role
We’re seeking a driven and detail-oriented Sales Operations Planner who brings a strong customer-focused and continuous improvement mindset. This role plays a critical part in Production Control by managing customer orders, balancing customer needs with factory production capabilities, monitoring finished goods inventory, and delivering a high standard of customer service.
Responsibilities
Own and support key operational KPIs to ensure Production Control functions run efficiently and effectively
Ensure alignment and execution across areas such as production planning, material flow, logistics, and order management
Collaborate cross-functionally to support internal stakeholders and achieve business objectives with a customer-first mindset
Drive accountability within the team and across stakeholders to deliver consistent results
Manage the full cycle of customer orders, from processing and verification through shipment and fulfillment
Analyze sales trends and forecast demand to maintain optimal inventory levels of finished goods
Identify and flag potential stock shortages or overages and recommend corrective actions
Partner with sales, logistics, production, and customer service teams to resolve customer issues quickly and effectively
Deliver prompt and professional responses to customer inquiries and complaints
Provide insight into recurring customer problems and contribute to process improvements
Generate reports on sales performance, order fulfillment, and inventory metrics
Leverage data to drive decision-making, optimize finished goods carrying costs, and continuously improve planning and fulfillment processes
Requirements
Bachelor’s Degree in Supply Chain, Business or related fields (or equivalent experience)
Experience with Production Control or related functions preferred
High attention to detail and accuracy
Experience in SAP preferred
Proficient with Excel formulas and data analytics
Strong verbal and written communications
Strong desire to solve problems and continuously learn
Proven ability to operate effectively in a fast-paced environment managing competing priorities with strong organizational skills, attention to detail, discretion, and sound judgment
Qualifications
Hands-on, team-oriented environment
Relocation assistance available
Benefits
Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!
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