Sales Operations Coordinator - Hybrid Role (Open)

About the role

This is a Monday – Friday day shift contractor position, temp to direct hire opportunity. The position is hybrid with 1 - 2 days in the office, with the remaining time working remotely. Schedule to be determined based on business needs and could change from time to time (within day shift core hours). Overtime work might be required occasionally based on workload.

Responsibilities

• Provide support to on/offboarding process for Sales/Service new sales hires, transfers, and terminations across various BU’s across all legacy organizations.
• Responsible for creating, maintaining and distributing on/off/crossboarding information to all key stakeholders.
• Manage workflow and cases through Salesforce case management. Maintain case resolution SLA’s.
• Serve as primary contact for all on/off/crossboarding activities and inquiries.
• Work with IT / HR / other departments to resolve new hire data and system access issues, and take appropriate steps to escalate as necessary to bring to resolution.
• Update and maintain SOP’s / DTP’s per current procedures and requirements.
• Support training for new hires in areas of responsibilities.
• Handle day-to-day inquiries and requests related to vendor credentialing, including but not limited to account creation, registrations, membership renewals and deactivations, document updates, resolution of account discrepancies and access issues with credentialing agencies and hospital customers.
• Assist in supplier vetting/registration process within scope of vendor credentialing, to allow the company to be approved as a supplier with the customer.
• Maintain and organize personnel credentialing files and databases needed for credentialing process.
• Maintenance, review & approval of exceptions to vendor credential Terms/Conditions, and communication of escalations to Contracts/Legal as required based on set guidelines.
• Serve as liaison between the Operations Support, field staff, Legal / Contracts to provide input on our credentialing program.
• Assist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified parameters.
• Support the maintenance & enhancement of process documentation and training materials.
• Administer routine credentialing related background check efforts.
• Host credentialing training during new hire orientation.
• Other duties as assigned based on business needs and team resources, including but not limited to providing cross-coverage to other areas within Operations Support.

Qualifications

• Minimum high school diploma or GED required; Associate or bachelor’s degree preferred.
• Minimum 3 years of proven corporate program administration/support experience required in a high-volume environment. Sales support, Human Resources, Customer Support experience preferred.
• On-boarding and/or vendor credentialing support experience in a large corporation preferred.
• Experience in a fast-paced, matrix driven environment in a large sized corporation is preferred.
• Proven high-volume organizational and analytical skills, detail orientation, and the ability to work well with multiple stakeholders is required.
• Demonstrated ability and desire to identify opportunities for standardization, process improvements, relevant options and to execute appropriate solutions.
• Demonstrated assertiveness when facing push back and challenges to maintain program and process core integrity.
• Proven ability to work independently, problem-solve and work with others to support a strong team development.
• Willingness and ability to take on additional projects and responsibilities, and to work overtime as requested.