Sales Operations Coordinator

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a high-quality vision care products such as the Essilor brand (Varilux, Crizal, Eyezen, Stellest, Transitions), iconic brands like Ray-Ban, Oakley, Persol, and Oliver Peoples, and a network that delivers best-in-class shopping experiences through Sunglass Hut, LensCrafters, Target Optical, and leading e-commerce platforms.

About the role

The Sales Operations Coordinator is responsible for managing and supporting Safety eyewear customer accounts and ECP network relationships to deliver an exceptional customer experience, drive customer retention, and support revenue growth. Serving as a key liaison between customers, sales teams, branches, labs, and ECP partners by providing account management, program support, training, issue resolutions, and operational coordination.

Responsibilities

• Manage customer and ECP network relationships to ensure high levels of service, satisfaction, and retention.
• Conduct account reviews and identify opportunities to increase program participation, upsell services, and grow existing business.
• Provide product education, customer service, onboarding, and training to customers, ECPs, and internal stakeholders.
• Serve as the primary resource for customer inquiries involving billing, ordering, network participation, and Safety eyewear program support.
• Support the expansion of the ECP network by coordinating dispensing locations, onsite dispensers, fitting clinics, and training activities.
• Maintain business reporting, account records, and KPIs to support divisional goals and operational effectiveness.
• Coordinate billing, collections, reimbursement, and account reconciliation activities while ensuring timely resolution of customer issues.
• Represent the organization at customer-facing events, safety shows, health fairs, and other promotional activities to support awareness and program growth.
• Ensure compliance with company policies, HIPAA requirements, safety regulations, and quality standards while supporting team collaboration and knowledge sharing.

Requirements

• High school diploma or equivalent.
• 2+ years of sales operations or customer service experience.
• Proficient in Outlook, Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Customer-centric mindset.
• Ability to work independently and multi-task with limited supervision, as well as work in a team setting.

Preferred Qualifications

• Previous experience in an optical environment.

Pay

Pay range: $22.04 - $33.37 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.