Sales & Marketing Coordinator

About the role

The Sales & Marketing Coordinator is an experienced professional with versatile skills, with a focus on supporting the property sales and marketing team.

About You

• Passionate about hospitality with a minimum of 3 years of similar work experience in a luxury 5-star hotel.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.).
• Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi is a plus.
• Must be detail oriented.
• Ability to manage multiple priorities, goal oriented and must meet deadlines.
• Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
• Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.).
• Serve as the point of contact for clients/guests and communicate with them by phone and email to respond to questions and requests.
• Generating sales report as well as reviewing daily arrival reports to focus on guest personalization.
• Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
• Manage and maintain managers schedules and appointments.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co-ordinate meetings, events, and any appointments.
• Perform hotel site tours with potential clients as well as meet and greet VIP guests.
• Monitor, screen, respond to and distribute incoming communications.
• Assist with reservations and setting up guest billing.
• Other duties as assigned by the General Manager and Director of Sales & Marketing

Pay

$38/hr – Full Time

Benefits

• Health & Wellness: Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Growth opportunities around the globe
• Starwood University: Professional development and courses/certifications through an exclusive online learning platform
• Team Member Recognition program: Earn rewards and pay it forward