Sales & Marketing Coordinator

Location

Cohoes, NY

Hours

Monday–Friday, 8:00 AM–4:30 PM

Reports To

Customer Relationship Manager

Pay

$55,000 to $65,000 per year

Employment Type

Full-time

About the Role

Bilinski’s is a leading producer and distributor of high-quality sausages. We are dedicated to crafting exceptional products while ensuring efficient and seamless operations. Our team values innovation, precision, and a commitment to customer satisfaction.

Responsibilities

• Accurately process and manage customer orders from receipt to delivery.
• Collaborate with sales, production, and logistics teams to ensure timely and efficient order fulfillment.
• Address and resolve order-related issues, such as delays, shortages, or discrepancies.
• Maintain ordering trends and communicate with sales and production teams of deviations, upward or downward customer trends.
• Build and maintain strong, long-term relationships with customers, ensuring customer satisfaction and retention.
• Proactively address customer concerns and issues, ensuring quick resolutions and maintaining positive customer experiences.
• Provide regular updates and reports to customers regarding order status, promotions, and other relevant information.
• Monitor market trends and provide insights to improve sales strategies.
• Promotional calendar management, including bookkeeping review and information reporting on promotional efficacy.
• Help prepare presentations and materials for meetings with customers and partners.
• Manage all sample requests, coordinating between sales and production teams, building and tracking tasks from request to delivery.
• Maintain category review and trade show calendars to ensure we maximize opportunities for existing and new business.
• Aid in social media content creation, develop content calendars, ideas, and content.
• Care for influencer relations and opportunities.
• Create marketing assets for use on retailer sites, trade shows materials, and selling tools.
• Manage all item database software, building items details, maintaining image updates, and ensuring accuracy across all platforms.
• Update our Amazon Brand Store page monthly, analyze and report on visitor and sales movement.
• Prepare and manage documentation, such as contracts, proposals, tenders, and new item forms.
• Maintain item databases, specs, and photography.
• Respond to consumer inquiries via phone, email, and other communication channels.
• Maintain consumer complaint database and coordinate communication to the QA team.

Requirements

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Experience: Minimum 2 years in sales coordination, customer service, or a related role (experience in food manufacturing is a plus).
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, and able to learn new software quickly.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Knowledge: Understanding of sales processes and familiarity with food safety regulations is a plus.

Qualifications

• Customer-focused mindset.
• Problem-solving skills and proactive attitude.
• Team player with the ability to work independently.
• Adaptability to changing priorities and business needs.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), Google Suite, and able to learn new software quickly.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Understanding of sales processes and familiarity with food safety regulations is a plus.

Benefits

• Health insurance (participatory)
• Dental/Vision insurance
• Paid time off
• SIMPLE IRA