Sales Manager - Audio Visual, Event Technology

Company Overview

Pinnacle Live is a premium, in‑house AV partner that elevates live event expectations for people and venues who demand better. With an expert balance of big‑picture problem‑solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all share a common denominator: dedicated, determined people working behind the scenes to make it happen. We empower our team to tackle tough challenges and deliver unforgettable hospitality and live‑event experiences.

Job Summary

The Sales Manager will drive sales efforts for an assigned venue, acting as the front‑line sales representative for the venue sales team. Responsibilities include generating all Scope of Work (SOW) documents and contracts for leads, moving leads through the sales funnel using Pinnacle Live’s proprietary sales process (connection, pre‑qualification, solutions, etc.), and delivering “Gold Standard” customer experiences throughout the sales process, event execution, and post‑event follow‑up.

Essential Functions

• Serve as a sales subject‑matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts based on venue leads’ AV product and service needs.
• Utilize the company’s proprietary sales process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including lead pre‑qualification, quote generation, timely contract confirmations, pricing and service negotiations, and follow‑up.
• Build deep knowledge of Pinnacle Live’s products and offerings; demonstrate passion for learning new technologies.
• Provide hotel leads with necessary resources such as layouts, renderings, visuals, and product suggestions.
• Enter all pertinent client information into Pinnacle Live’s CRM platform and develop an individual sales strategy that includes personal and team funnel management and sales activity reporting.
• Communicate and collaborate effectively with the In‑Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and the hotel venue during site visits, planning meetings, pre‑convention, and debrief meetings.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree in business or a related field, or equivalent experience.
• Minimum of two (2) years of experience in a customer‑service‑facing role; prior sales experience in the hospitality industry preferred.
• Proficiency in CRM platforms with the ability to generate high‑quality insights into sales activity and progress.
• Production and staging experience preferred.
• Scenic and décor experience preferred.
• Rigging, electrical, and exhibit experience preferred.

Required Skills & Knowledge

• Highly skilled communicator with exceptional interpersonal and relationship‑building abilities.
• Strong project‑management expertise; proven success in fast‑paced environments.
• Problem‑solver mindset with the ability to remove obstacles for clients through strong organizational skills.
• Customer‑service mindset; willing to go above and beyond for Pinnacle Live clients.
• Very strong time‑management skills; able to handle multiple projects simultaneously.
• Excellent business communication, presentation, and writing skills, with a focus on managing multiple communication platforms effectively.
• Exceptional relationship builder, both internally and externally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Performance‑based incentive plans on top of base salary.
• Generous time off including PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and additional insurance options.