Sales Manager

About the role

From fine dining restaurants to residential dining, USC Hospitality serves over 65,000 students, athletes, faculty, and staff, as well as our many visitors. We are renowned for our fresh take on self-operated food concepts with 43 restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests.

Responsibilities

• Plan, implement, and manage daily sales and operations and activities for department.
• Sell and coordinate event space on behalf of the University.
• Participate in developing business plan and strategies to meet department and sales goals.
• Promote and maintain exceptional customer service while maximizing sales profitability.
• Pursue opportunities to increase event sales and food and beverage revenue.
• Monitor customer preferences to determine focus of sales efforts.
• Seek public relations, networking, and marketing opportunities to expand client pool.
• Meet with prospective and current clients and conduct tours of event facilities.
• Address questions and provide solutions to clients’ concerns and issues.
• Address client needs and make suggestions regarding equipment, facilities, and food/beverage needs.
• Provide excellent customer service, seek to improve customer satisfaction, create customer loyalty, and provide guidance and feedback.
• Counsel, discipline, or terminate employees.
• Resolve problems referred by staff.
• Negotiate contracts with customers within established pricing parameters.
• Prepare detailed sales/event reports, including sales data worksheets, cost projections, and other financial metrics.
• Analyze and reconcile disparate sales/event details, and consolidate the information into actionable sales/event plans.
• Negotiate and contract with vendors for a variety of goods and services related to events planning.
• Maintain accurate records, scheduling, and forecasting and payroll duties.
• Oversee event logistics for events at facility.
• Set clear expectations for event deliverables and due dates.
• Liaise with other events staff to ensure adequate staffing, space, facilities, food and beverage, and services are provided as requested by client(s).
• Build and maintain working relationships with internal and external partners.
• Oversee and/or maintain automated systems used for sales and event management and purchasing functions such as inventory control, vendor contract information, pricing schedules, cost control, and bid analysis.
• Develop and implement security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
• Cookise security activities with University Public Safety Department.
• Promote and maintain standards for security conscious awareness and behavior.
• Maintain knowledge of University’s crime prevention and suppression programs and services.
• Ensure dissemination of security related information to staff.
• Perform other related duties as assigned or requested.

Qualifications

• Education: Bachelor’s Degree.
• Experience: 3 years.
• Expertise: Convention center sales management and marketing experience.
• Experience organizing and managing events, such as individual business travel, conventions, corporate meetings, trainings, luncheons, weddings, and other events.
• Thorough knowledge of sales, marketing, and business management.
• Knowledge of the principles, practices, concepts, and methodology of sales and marketing.
• Demonstrated interpersonal, communication, and organizational skills.
• Customer service experience.
• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

Benefits

The University offers a wide variety of benefits and programs that support our staff and their families. For more information, please visit http://benefits.usc.edu.

Pay

The annual base salary range for this position is $86,133.00.

Schedule

Details on the schedule can be found in the job description or by contacting the hiring department.