Sales Lead - PT

About the Role

As a Sales Lead (SL), you model great selling behaviors—you love selling our products and create an exceptional customer experience by sharing your knowledge with your team and customers. Your leadership supports achieving sales goals, operational excellence, and mentoring Customer Service Associates (CSAs) to develop their expertise. You ensure a vibrant, welcoming store environment and collaborate with the team to deliver consistent, friendly service that keeps customers returning.

Responsibilities

• Create memorable shopping experiences by providing consistent, friendly, and informed service.
• Maintain a neat, tidy, and inviting store through flawless visual merchandising and replenishment.
• Leverage key campaigns (e.g., new item launches, promotions, enterprise orders) to engage customers and drive sales.
• Mentor and develop employees by sharing product and operational knowledge.
• Ensure efficient store operations, including receiving, returns, and day-to-day processes, while managing shrink and expenses.
• Identify and communicate opportunities for operational improvements.
• Provide honest, respectful feedback to the store team.
• Drive sales and performance during assigned Manager on Duty (MOD) segments.
• Lead merchandising and replenishment efforts during MOD shifts.
• Open and close the store, ensuring employee and customer safety.
• Ensure compliance with company standards for safety, customer experience, and operations, including asset protection.
• Work on the selling floor, which involves prolonged standing, repetitive bending, lifting, and climbing.

Requirements

• Understand and deliver excellent customer service standards.
• Grow product and market knowledge, staying current with cultural trends.
• Solid operational knowledge to run the store effectively.
• Proven experience training and developing employees.
• Strong decision-making and communication skills.
• Ability to work collaboratively and delegate effectively.

Expected Behaviors

• Prioritize customer experience above all else.
• Communicate feedback effectively and work collaboratively with others.
• Delegate tasks and work through others to achieve results.
• Stay curious and develop deep industry knowledge.
• Support team development through observation and coaching.
• Value teamwork and maintain a positive, can-do attitude.
• Stay organized, manage time efficiently, and adapt quickly to changing priorities.
• Use good judgment and remain calm under pressure.
• Take responsibility for your actions and be open to feedback for growth.

Benefits

• For employees scheduled under 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For employees scheduled 20–29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit benefits, and 401(k) with Company Match.
• For employees scheduled 30+ hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit benefits, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary based on location and state regulations.

Pay

Starting hourly rate: $18.00.

Schedule

Part-Time.