Sales Experience Manager (Sales Advisor) - Park Place Lexus Grapevine

About the role

AsburyPark Place Dealerships is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Responsibilities

• Prospect for new and current clients
• Learn and utilize all company-provided software including the Client Relationship Management (CRM) system and Auto Alert
• Greet prospective and repeat clients on the service drive and analyze their position toward buying another vehicle
• Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals
• Follow up with clients and prospective clients in a timely fashion
• Sell finance products and have clients sign all the paperwork to complete the deal
• Be accountable for departmental performance standards, including but not limited to: “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold
• Have proper knowledge of products and current market trends
• Meet/exceed Park Place and manufacturer training and certification plans and standards
• Understand and adhere to the Park Place “One Touch” Sales Process
• Utilize all Park Place and manufacturer-required tools, software and processes to meet and/or exceed set standards
• Know and understand the Client Concern Resolution (CCR) process and use the program to achieve client satisfaction
• Know and understand the Park Place Privacy and Information Security Policies and adhere to the requirements
• Read and understand all company policies and procedures in the company handbook and Park Place University (PPU)
• Attend weekly department meetings
• Follow other duties as assigned

Requirements

• Experience using Microsoft Office
• High school diploma or equivalent
• Must be at least eighteen years of age
• Must have a valid driver’s license and meet company MVR policy requirements
• Must be able to drive and operate a vehicle

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings flex spending accounts (tax-free)
• Short-term and long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Employee assistance program

Learning, Tuition Assistance and Career Development

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities