Sales Experience Manager - Houston

At Cartier North America, we embrace diversity and inclusion to foster creativity, knowledge, and excellence.

Responsibilities

• Lead business development for the boutique by creating and developing client relationships through all interactions:
  • Develop excellent client relationships by creating memorable moments for clients and boutique visitors.
  • Drive the sales and care service team to consistently achieve or exceed sales targets and KPIs.
  • Master boutique business knowledge and assess local market opportunities to implement proactive sales strategies.
  • Implement client strategies to develop genuine relationships, increasing business opportunities.
  • Partner with boutique leadership and team on CRM efforts, including client outreach, data capture, and repurchase rate.
  • Lead and promote networking activities for the boutique team.
  • Serve as the point of contact for visiting stylists and press photo shoots in partnership with the PR team.
  • Develop Prestige Partnership strategies to increase prestige sales and further the VIP client strategy.
  • Support sales and care service teams on escalated client matters to ensure optimal solutions.
• Partner with boutique management, regional, and corporate teams to ensure boutique success:
  • Determine, communicate, and monitor individual and team KPIs alongside boutique management.
  • Collaborate with corporate departments (Retail, Merchandising, Marketing, etc.) to communicate key messages and business needs.
  • Lead or delegate boutique projects as needed (inventories, audit preparation, etc.).
  • Partner with the Operations Manager to ensure operational fluidity and optimize controllable costs.
  • Prepare regular sales reporting and analysis, including monthly qualitative business development reports.
  • Participate in daily boutique setup and breakdown for opening and closing, as needed.
• Team Development and Management:
  • Motivate and support boutique staff.
  • Communicate strategic brand initiatives through regular team meetings, ensuring staff awareness of Maison strategies, targets, client experience best practices, and industry news.
  • Educate and inspire the team with Maison knowledge, competitive landscape, and industry trends.
  • Perform administrative and HR tasks, including commission accuracy checks, scheduling, payroll, and overtime management.
  • Actively recruit and maintain a talent pipeline.
  • Identify training and coaching opportunities for the sales team and partner with boutique management and corporate partners to implement plans.
  • Lead the performance management process through regular individual meetings, including biannual performance reviews.
  • Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
• Be a Maison Ambassador:
  • Uphold Cartier standards by projecting a professional and approachable image in appearance, manner, and demeanor.
  • Create a positive and productive boutique environment by leveraging personal and team savoir-faire to foster collaboration.

Requirements

• Bachelor’s degree in a business-related field (a plus).
• Additional language skills (a plus).
• 8-10 years of management experience, especially in luxury retail or hospitality.
• Required experience in managing direct reports.
• Availability to work retail hours (including weekends), travel for training, client events, etc.
• Previous experience with SAP (preferred).
• Strong leadership skills.
• Excellent analytical, organizational, and interpersonal communication skills.
• Enthusiastic approach with clients and colleagues.
• Entrepreneurial spirit to develop business and build long-lasting client relationships.
• Creativity in motivating and developing a team.
• Collaborative approach with a “can-do” attitude.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and precisely.
• Ability to work in a fast-paced, evolving environment.
• Intellectual curiosity and passion for learning.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions, including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off to support local community initiatives.