Sales Executive & Account Manager (SaaS - Canada)

Apply with an English resume. We will only consider applications in English. We are looking for a Sales Executive & Account Manager to own the full customer lifecycle: converting qualified opportunities, onboarding new customers, driving adoption, retaining accounts, and growing a book of business over time. This is a hybrid role that combines Customer Success, Account Management, and consultative SaaS sales. Instead of handing customers from one team to another after the contract is signed, the CGM remains the consistent owner of the relationship. Why We Created This Role Scoop is a highly configurable platform, and our customers’ success depends on deeply understanding how their business operates. We created the Sales Executive & Account Manager role because we believe the person who helps shape the solution should also help onboard, retain, and grow the account. This creates a better customer experience, stronger accountability, and a more rewarding role for someone who wants broader ownership than a traditional CSM or AE position. Support You’ll Have Role This is a high-ownership role, but you will not be expected to figure everything out alone. You will have access to: Qualified opportunities with background and contextSales scripts, discovery guides, proposal materials, FAQs, and objection-handling resourcesDemo frameworks and solution-design supportRegular coaching from your manager/directorLeadership support for pricing, renewals, expansion, and unusual commercial termsProduct, integration, and reporting specialists for technical customer needsPlaybooks covering key meetings, routines, and customer success practices Responsibilities Generate New Customers Work with qualified opportunities generated through inbound, partner, and targeted GTM effortsRun consultative discovery to understand workflows, pain points, and goalsConfigure and deliver tailored product demos using Scoop’s no-code platformGuide opportunities through follow-up, proposal, negotiation, and closed-won conversion Onboard & Activate Customers Lead new customers through onboarding and early value realizationHelp configure workflows, train users, and drive adoptionIdentify risks early and coordinate internal support where needed Retain & Grow Your Book Manage the ongoing health of your assigned customer portfolioBuild trusted customer relationshipsMonitor adoption, engagement, renewal risk, and expansion opportunitiesIdentify growth opportunities that genuinely fit the customer’s business What Success Looks Like You are successful when: Qualified opportunities become strong-fit customersNew customers onboard successfully and reach value quicklyYour book of business grows in size and qualityCustomers remain engaged, successful, and referenceableRetention and expansion outcomes are strongYou manage your portfolio with discipline, urgency, and follow-through Who This Role Suits This role is a strong fit for: Customer Success Managers or Account Managers ready to own more revenue Account Executives who want deeper customer ownership beyond the initial close Commercially minded operators who enjoy solving customer problems and building long-term relationships What We’re Looking For Experience in Customer Success, Account Management, SaaS Sales, or a related customer-facing revenue roleComfort owning or contributing to revenue outcomesStrong discovery, communication, and relationship-building skillsAbility to understand customer workflows and translate them into practical solutionsConfidence learning and demonstrating a configurable SaaS productStrong organization, follow-through, and attention to detailAbility to balance new opportunities with ongoing customer managementCoachability and openness to direction, feedback and inputAdvanced/Native communication skills in English (written and spoken) Renewable energy experience is not required. Curiosity, ownership, and a willingness to learn are. How You Are Paid The compensation model rewards both new customer growth and long-term customer success. You are paid through: New logo commission on customers you convert to closed-won Quarterly CS/account growth bonus based on the health, retention, and growth of your assigned book of businessCompetitive monthly contract compensation Your book grows as you win and retain customers. Unlike roles where you start from zero every month, this model rewards you for building durable customer relationships that continue to create value over time. Your first year is a building year: you will ramp into the product, sales motion, onboarding process, and portfolio ownership. As your book grows, the customer success/account growth portion of compensation becomes more meaningful. Why Join Scoop Strong product-market fit in a growing industryReal ownership of the customer journey from first conversation to long-term successA compensation model that rewards both new revenue and durable customer relationshipsA book of business that can grow with you over timeDirect impact on revenue, retention, and customer outcomesA team that values execution, learning, ownership, and long-term thinking Apply with an English resume. We will only consider applications in English.