Sales Engineer - Service

Key Responsibilities

Service RFQ & Scope Review
- Lead and support technical reviews of service-related RFQs.
- Analyze existing paintshop installations, as-built documentation, and operating conditions to define upgrade scope.
- Interpret customer requirements related to performance improvements, capacity increases, quality enhancements, safety upgrades, and regulatory compliance.
- Identify constraints associated with brownfield environments, including production continuity, space limitations, and phased implementation.

Specification Development & Finalization

Develop and finalize technical specifications for service and upgrade proposals, including:
- Equipment retrofits and replacements
- Process improvements and technology upgrades
- Controls, automation, and software updates
- Safety, environmental, and compliance-related modifications
- Define assumptions, interfaces, exclusions, and responsibilities clearly for service scope.
- Coordinate with service engineering, controls, electrical, and mechanical disciplines to ensure feasibility and alignment.

Cost Calculation & Commercial Support

Prepare cost estimates for service work, including equipment, engineering, installation, commissioning, production downtime, and aftermarket services.
- Work with suppliers and internal service teams to obtain accurate pricing for parts, labor, and subcontracted work.

Cross-Functional & Service Collaboration

Act as the technical-commercial interface between Sales, Service Engineering, Project Management, Field Service, and Purchasing.
- Support internal proposal reviews, technical risk assessments, and execution readiness checks.
- Assist with technical handover from sales to execution, ensuring clarity on scope, assumptions, and constraints of live plant environments.

Customer Engagement & Site Support

Participate in customer meetings, plant walkdowns, and technical clarification discussions.
- Support bid clarification and negotiation phases with technical justification and cost transparency.

Required Qualifications

• Education: Bachelor’s degree in Engineering (Mechanical, Electrical, Controls, Industrial, or Chemical preferred).
• Experience: 5+ years of experience in automotive paintshop systems, with a strong emphasis on service, upgrades, or brownfield projects.
• Proven experience: Supporting service RFQs and aftermarket proposals for automotive OEM facilities.
• Technical Skills & Knowledge: Hands-on knowledge of operating paintshops and legacy equipment.
  - Strong understanding of automotive paintshop processes and installed systems.
  - Experience with retrofits, control upgrades, safety upgrades, and refurbishment strategies.
  - Solid cost estimation skills for service, retrofit, and brownfield scopes.
  - Familiarity with global and regional codes and standards applicable to existing facilities.
  - Ability to interpret as-built drawings, OEM standards, and plant documentation.
• Soft Skills & Competencies: Strong analytical and problem-solving skills, particularly for constrained environments.
  - Excellent communication skills with both technical and non-technical customer stakeholders.
  - High attention to detail, especially around scope definition and risk management.
  - Ability to manage multiple service RFQs simultaneously in a time-sensitive environment.
  - Practical, solution-oriented mindset with strong customer focus.
• Travel Requirements: Moderate domestic travel to customer plants for site assessments, walkdowns, and meetings.