Sales Engineer (Fully Remote)

Description

Have you ever wondered what it's like to work at a place where company culture is really important? Well, at Ahaus, it's the lens through which we view everything we do. In addition to great wages and benefits, we offer a supportive, family-first work environment that you won't find anywhere else.

About the role

The Sales Engineer is responsible for generating sales with new and existing customers, communicating customer requirements, and managing customer relationships. Key performance objectives in order of priority with ideal time allocation are:

• 50% - Identifying opportunities with new and existing customers and closing new business while achieving profitability goals.
• 20% - Following the company’s process for communicating project requirements to all internal stakeholders so that we create accurate and competitive quotes and deliver successful projects.
• 10% - Consulting with customers and executing account management plans to build good, long-term relationships and earn repeat business.

Requirements

Essential duties and responsibilities:

• Interpersonal Responsibilities: Shares information and best practices with peers and assists with developing solutions for meeting customer requirements, troubleshooting issues and serving as a sounding board.
• Operational Responsibilities: Develops and implements account plans to identify and act on opportunities with current customers and expand Ahaus' presence within the account.
• Qualifies customer needs, identifies and establishes working relationships with key influencers and positions Ahaus as a viable partner.
• Partners with independent manufacturing representatives, serving as a technical resource and providing assistance with qualifying customer requirements and moving opportunities through the sales process.
• Works closely with engineering and manufacturing to understand capacities, technical capabilities and production scheduling for servicing existing and/or potential customers.
• Coordinates the flow of information between the customer and engineering as part of the process for clarifying project requirements and capturing all relevant design details for quote development.
• Communicates initial project concept and ensures the customer's scope of work is clearly understood.
• Participates in project launch meetings and ensures scope of work, specifications, and customer requirements are handed off to production and all internal check offs completed.
• Makes sure to monitor customer's project and assist with resolving escalated issues as required.
• Utilizes Salesforce customer relationship management software to report on the sales funnel, account plans and opportunities projected to close.
• Provides accounting purchase order details including scope of work, terms and conditions for delivery, shipment and payment, and customer contact information.
• Aids in following up on past due accounts and collection of payment.

Qualifications

Twenty percent of time is reserved for ancillary responsibilities, interruptions, and unplanned events.