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Jobs · Customer Service · Georgia

Sales & Education Executive, Atlanta

Parfums Christian Dior · Atlanta, GA · 1 wk ago
On-siteCustomer Service$70k–$85k/yrFull-time

About the role

The Sales and Education Executive plays a crucial role in driving business development within a specific market, particularly Sephora and Ulta, by executing brand programs and enhancing the Dior brand image at the store level.

Responsibilities

  • Develop and execute a territory-specific plan to achieve and exceed sales goals, aligning with brand strategy and focusing on revenue, market leadership, rank and penetration.

  • Partner with the Area Manager to prioritize decisions based on market, trends and competitive landscape, and implement strategies to maximize business opportunities.

  • Collaborate with key stakeholders to enhance CRM, brand image, assortment, inventory and company ambitions.

  • Maintain in-depth knowledge of Retailer CRM programs and Dior.com programming to optimize the omni-channel client experience.

  • Ensure the brand image and 360° execution of product launches, and visual merchandising are consistently upheld.

  • Develop weekly, monthly, and annual market strategies to support business priorities and events.

  • Optimize Selling Specialist productivity through strategic staffing, T&E reconciliation and maximizing instore spend in line with allocated budgets.

  • Be accountable for profitability/ROI and aware of P&L implications where applicable.

  • Lead, coach, and motivate internal and external Brand Ambassadors to promote Dior values and achieve objectives while fostering creativity and innovation.

  • Enhance the skills and capabilities of Freelance associates, Market Leads, Multi-Brand Beauty Consultants and store teams, focusing on individual and collective productivity goals.

  • Recruit, hire, and develop talent, emphasizing retention of high-performing teams and creating succession plans.

  • Ensure the consistent roll-out and execution of tools, products, services and brand elevation provided by Dior, including training initiative follow up.

  • Conduct regular field visits to provide hands-on support and coaching to brand teams, with emphasis on leveraging A-C volume doors and creating a strategic cadence with freelance support in outlying markets.

  • Leverage your expertise in product, service, and artistry to coach and support Brand Ambassadors using side-by-side selling techniques & playing an active role on the sales floor.

  • Maximize productivity within specialty-multi retailers through employee engagement, training, operational excellence, and effective leadership of freelance staff.

Requirements

  • 5+ years’ sales management and people leadership experience in a retail environment.

  • Luxury and/or cosmetics experience is preferable.

Qualifications

  • Create Passionately: Soft skills that align with our values such as Creative & Innovative, Initiative, Resourceful, Resilience, Leadership & Motivation, Teamwork & Collaboration, Emotional Intelligence, Communication & Interpersonal skills, Learning Agility, Integrity, Empathy, Attention to detail, Strategic Thinking, Work Ethic, Numeracy/Analytical, Change Management, Business Acumen, Adaptability, Problem Solving, Purpose Driven Management.

  • Craft Together With Joy: Deep understanding of the fragrance category, including olfactive families, fragrance notes, and the psychology of scent.

  • Excel For Ultimate Luxury: Excellent Social Media skills with strong following on Tik Tok and Instagram, preferred. Communicate effectively, both verbal and written, and demonstrate exceptional interpersonal skills. Exhibit strong management and leadership abilities to develop, lead and inspire teams effectively. Lead by example and coach teams to deliver exceptional client experiences. Possess strong business acumen to analyze data, develop and execute strategic action plans. Demonstrate strong aptitude for using digital tools to optimize business processes and customer experience as well as basic business applications such as outlook, PowerBi, Teams, Excel, Word and PowerPoint. Demonstrate proficiency in the English language, both written and verbal, other languages a plus. Display exceptional negotiation skills while building strong business relationships. Must display excellent organizational skills, calendar management, and the ability to prioritize while multitasking. Resilience and agility are required.

Skills

  • Sales Strategy & Execution: Developing and executing territory-specific plans, achieving sales goals, market leadership, rank, and penetration.

  • Leadership & Motivation: Leading, coaching, and motivating teams (Brand Ambassadors, Freelance associates, etc.), fostering creativity and innovation.

  • Craft Together With Joy: Collaborating with Area Managers, key stakeholders, retail and education teams, and retail partners.

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