Sales Development Representative (Utah, United States)

About the role

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace. This role is part of the Sales Development team, which is the engine driving Nivoda's North American growth.

Responsibilities

• Proactively prospect and qualify new business opportunities via outbound calls, emails, and LinkedIn, targeting independent jewellers, retailers, and diamond buyers across North America.
• Research target accounts to identify key stakeholders and tailor outreach that resonates, no generic copy-paste sequences.
• Conduct high-volume outreach with a clear narrative: help prospects understand how Nivoda saves them time, money, and headaches.
• Qualify inbound leads efficiently, ensuring the right conversations get to the right AEs at the right time.
• Book and hand off high-quality discovery calls to the Account Executive team, with clear notes and context.
• Maintain a clean and accurate CRM (we use Salesforce), pipeline hygiene matters here.
• Collaborate closely with AEs and marketing to refine messaging, test new sequences, and share what's working.
• Hit and exceed weekly and monthly KPIs around activity, conversations held, and meetings booked.
• Stay sharp on Nivoda's product, competitive landscape, and the jewellery industry — we invest in your learning.
• Be a key voice in shaping how we build and scale the SDR function in North America.

Requirements

• B2B sales or business development experience - ideally at a high-velocity SMB SaaS or marketplace company
• Proven cold calling experience and genuine comfort on the phone, this role requires daily outbound calling and you need to be energised by it, not just willing to do it.
• You understand what a strong SMB sales motion looks like - short cycles, high volume, value-led conversations.
• Excellent communicator - you write clearly, speak confidently, and can adapt your pitch on the fly.
• Resilient and driven - you don't let rejection slow you down. You treat every 'no' as data and iterate.
• Naturally curious - you ask good questions and genuinely want to understand the customer's world before you pitch.
• Organised and accountable - you keep your pipeline clean, your follow-ups timely, and your commitments.
• Comfortable working in a fast-paced, ambiguous environment where things evolve quickly and initiative is rewarded.
• Nice to have:
• Experience in the jewelry industry, luxury goods, or a marketplace with a jewellery or luxury vertical
• Familiarity with Salesforce or another CRM for pipeline management
• Any exposure to marketplaces, two-sided platforms, or B2B e-commerce
• A second language - we're a global team and we love it

Qualifications

We are looking for someone who is passionate about helping independent jewellers succeed and is ready to take on a high-volume, high-velocity sales role. This is a great opportunity to grow your career in tech sales and to work with a dynamic, fast-growing company.

Skills

• B2B sales or business development experience
• Proven cold calling experience
• Excellent communication skills
• Resilience and drive
• Natural curiosity
• Organisation and accountability
• Ability to work in a fast-paced, ambiguous environment

Benefits

• Flexible working hours and a vibrant company culture
• Remote work
• Medical (United Healthcare), Dental & Vision (Guardian Life) benefits
• 401K benefit (US)
• Dynamic working environment in a rapidly growing company
• Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability
• Plenty of opportunities for growth and learning
• Unlimited holiday allowance
• Chance to join and contribute to a company during its exponential expansion phase

Pay

Competitive base + Commission

Schedule

Hybrid in SLC, Utah