Sales Development Representative - Mandarin Speaking (remote)

Main Responsibilities

• Monitor leads and enrollments from marketing across all channels (Events, PR, WeChat, FB, Content, Emails, SEO & more) with weekly/monthly progress reporting, customer behavior, and user experience.
• Make calls and respond to enquiries from parents and students to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce.
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson creating a positive first impression that aligns with the company’s dedication to a high quality service.
• Update the record of these leads and track their movements to the next stage of the sales pipeline in Salesforce.
• Schedule meetings for the leads to meet with Crimson’s Academic Advisor.
• Continuously improve sales techniques, processes and enhance the industry.
• Able to manage sales target and KPI independently and as a team.
• Support in coordination of specific outreach tactics including expos, seminars, webinars, school talks, and related event support.

Requirements

• Native or Proficient in Mandarin
• Proficient in English - Spoken/Written
• Excellent communication skills
• Excellent organization skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in Chinese Marketing platforms and channels
• Experience in Customer Service, Customer Success
• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
• Experience in the education sector — for example, the high school or higher education space(s) (preferred but not mandatory)
• Background in college consulting or similarly parent focused roles (preferred but not mandatory)

Why Work for Crimson?

• Flexible working environment, you will be empowered to structure how you work
• Option to work from our many locations/remotely around the globe (role dependent) with us!
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
• $1,000 training budget per year- we love to level up!
• Pychologist on staff
• Impressive fireside chats and workshops to help the team continuously level up
• Radical Candour is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe!