Sales Development Representative-Inbound

About the role

The Sales Development Representative Inbound (SDR) role at USS United Site Services is essential for growing revenue with current customers, expanding the customer base, and efficiently connecting potential customers with sales staff. This position requires a clear understanding of customer ranking and thresholds of need, along with the ability to handle and delegate accordingly.

Responsibilities

• Partner with sales and marketing to execute proactive outbound calls and campaigns related to lapsed customer accounts with declining revenue, repeat projects, job expansion, and cross-selling initiatives
• Partner with sales to help manage Inbound Business Sales Queue as needed
• Respond, engage, and qualify inbound leads and inquiries from our website and manage Easy Safe and Clean shared mailbox
• Sell all product offerings available in the specific market and contact potential customers to create and maintain long-term partnerships
• Work to revenue targets/quotas and KPIs as set by Supervisor
• Utilize outside sources to assist in driving KPIs and manage performance intelligently
• Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification in CRM application while ensuring customer needs are met
• Profile strategic accounts to identify key individuals, research and obtain business requirements, and present solutions to start the sale cycle
• Act as the subject matter expert of all USS Products and services and educate customers on their LOB
• Produce quotes and orders through Salesforce
• Manage individual case management box in Salesforce
• Perform other duties as required

Qualifications

• Minimum 3 years of related sales or customer experience
• Prospecting / Cold Calling / Referral generation
• Proven track record of building business and hitting sales targets
• Strong PC proficiency (Microsoft Office, CRM, etc.)
• Experience with Salesforce
• Customer care and sales experience, including customer relationship development and referral generation
• Ability to solution sell through value alignment to differentiate USS offerings from the competition
• Teamwork with all sales channels and operations
• Lead Sourcing
• Closing and Negotiating
• Time Management
• Organization
• Excellent follow-up skills (leads, issue resolution, etc.)
• Strong written and verbal communications
• Decision making and problem-solving
• Other required skills: Presentation skills, building relationships, negotiation, results-driven, capable of achieving sales targets
• Keep up to date with industry news to identify opportunities for new business and industry knowledge
• Know the critical steps of projects and project management

Benefits

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Pay

$20.00 – $28.22 / hour

Schedule

Full-time