Sales Coordinator - NA RESALE

Back up team members and serve as the main point of contact between Sales, Inventory Coordination, and Product Coordination for issues related to open orders, inventory inquiries, shipping, and billing. Work directly with sales managers and customers to resolve issues, deliver orders, and process paperwork.

Responsibilities

• Order Entry – Work with sales force to enter orders into BLUE via Mobile App or manual order entry.
• Accurate filing and creation of paperwork via the Document Management System (Bill of Lading, Certificate of Analysis, Purchase Order, etc.).
• Batch Assignment Requests – Work with Product Coordination or Inventory Coordinators to source material for appropriate orders.
• Monitor credit for accounts – Work with appropriate Credit Manager to ensure customers have proper credit for orders; never allow any order on credit hold to ship.
• Set up shipment of orders through OTM and work with the Transportation group to resolve any transportation issues.
• Gather accurate freight rates for sales force, when necessary, from carriers and logistics partners.
• Bill orders within 48 hours and send invoices to customers to ensure on-time payment.
• Track railcar, truckload, and bulk truck shipments; report any delays to the appropriate seller and customer.
• Provide customer reporting, spreadsheets, volume data, and shipment data as needed or requested.
• Monitor open order reports and short payment reports.
• Work with Master Data on Customer Account maintenance and the creation of new accounts to ensure proper setup.
• Work with sales force on the collection of Sales Tax Exemption Certificates, ensuring the tax team has the most up-to-date forms on file.
• Enter all customer-related claims for all categories: Administration, Delivery, Material, or Non-Quality. Work with the Claims Coordinator to ensure all necessary information is provided to complete the claim.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Excellent communication skills, both written and verbal.
• Above-average skills in Ravago Tools and all Microsoft Office programs, with the aptitude to quickly learn additional applications.
• Minimum of 1 year of experience within any Ravago America’s Channel; direct experience within the Customer Service function preferred.
• Detailed-oriented with strong analytical skills and exceptional problem-solving abilities.
• Willingness to adapt in an evolving environment.
• Ability to maintain a high level of organization and prioritization.
• Innate sense of urgency that provides proactive and consistent work.
• Natural feel or demonstrated previous experience for coaching, motivating, encouraging, and interacting with individuals.
• Proven ability to work well within a team and promote strong working relationships while maintaining a professional attitude and positive outlook.
• Effectively maintains discretion.
• Must be authorized to work in the U.S.

Work Environment

• Shared workspace with constant noise, with or without the use of a private office.
• Schedules may vary weekly based on business demands, potentially exceeding 40 hours with or without notice.

Physical Requirements

• Regularly required to communicate verbally, read, and comprehend information, and type on a consistent and daily basis.
• Required to push, pull, and lift up to 20 lbs.
• Regularly required to travel by foot, car, bus, airplane, or other means of transportation, which may involve sitting, waiting, and standing for long or short periods.