Sales Coordinator

Reports to: General Manager | Classification: Hourly | Department: Sales

About the role

The successful candidate will be someone who is driven by relationships and a flawless process. Our Sales Coordinators drive the sales process behind the scenes and build relationships by being just a phone call away to the customers they support. The role involves generating sales orders and special orders, ensuring flawless customer service, and supporting both inside and outside sales teams.

Responsibilities

• Accept orders from outside sales staff or customers, whether in person or over the telephone.
• Input quotes, estimates, and orders into the company computer system.
• Schedule the delivery of customer orders when needed.
• Verify merchandise on-hand quantities with required ship dates; notify the Store Manager of any inventory needs.
• Maintain customer files, including quotes, estimates, invoices, take-down lists, deliveries, special orders, and other relevant information.
• Ensure customer credits are processed accurately.
• Serve as a primary contact between the customer and Outside Salesperson, keeping both advised on inventory status and pricing.
• Communicate between the customer, Outside Salesperson, and Store Manager to resolve problems or complete customer service requirements.
• Handle special orders using company policy, including contacting vendors to quote and order merchandise, verifying customer signatures, critiquing vendor acknowledgments, and inputting special orders into the computer system.
• Coordinate with the Receiving Associate for the shipment of received special order merchandise.
• Answer telephone inquiries pleasantly and promptly.
• Assist in covering the Inside Sales counter by performing responsibilities of a Sales Counter Associate.
• Assist in maintaining a clean store environment.
• Attend staff, departmental meetings, and safety and health training as required.
• Work when scheduled and comply with company attendance policy.
• Observe and practice all safety procedures and policies, including wearing all applicable PPE properly.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent preferred.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Must pass a background check and Non-DOT drug test.

Skills

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Knowledge of safe lifting techniques.
• Ability to work in a fast-paced team environment or independently.
• Ability to read, write, and communicate effectively in English.
• Compliance with OSHA requirements and standards for wearing PPE.

Physical Demands

• Must be able to lift, carry, push, and pull up to 25 lbs.
• Must be able to see within normal range of vision with or without corrective lenses.
• Must be able to use hands, wrists, and fingers repetitively.
• Must have exceptional eye-hand coordination.
• Must regularly be able to reach overhead.
• Must regularly be able to sit, squat, bend, twist, and stand.
• Must be able to walk regularly and use steps occasionally.

Work Conditions

• Work inside in a controlled temperature environment.
• Work with small store equipment.