Sales Coordinator Concierge

Position Summary

The Sales Coordinator Concierge is responsible for providing administrative support to the sales team and ensuring seamless coordination of sales activities and providing top-notch customer service for new and existing Barlow customers.

Responsibilities

• Cook up and follow up with appointments for the sales team
• Assist with administrative tasks to support the sales team
• Setup vehicle software
• Set up customer loyalty accounts
• Routine cadence outreach for expiring lease customers
• Inform customers of the sales process, options, and what to expect
• Aid customers with inquiries and provide detailed information about our products
• Collaborate with internal team to resolve customer concerns and ensure customer satisfaction
• Introduce customers to the Service Team
• Aid in setting up the first service appointment for customers
• Greet and engage with customers in the waiting room to address any questions or concerns
• Establish a referral program for new customers
• Establish and maintain a meaningful and positive working relationship with customers
• Attend industry promotional events to establish and build relationships
• Analyze and stay up to date with industry trends
• Aid in sales Marketing initiatives
• Annual compliance training
• Other duties assigned as directed

Qualifications

• Valid Driver's license in good standing
• Bachelor's degree
• Proven experience in a customer service or sales support role
• Excellent customer service skills
• Excellent communication skills to interact with customers
• Excellent problem-solving skills
• Positive attitude and willingness to learn
• Regular and consistent attendance and timeliness is essential
• In-person work is essential
• Strong attention to detail
• Strong knowledge of the automotive industry preferred
• Ability to multitask and prioritize in a fast-paced environment
• Ability to meet deadlines
• Ability to work effectively in a team environment and independently with minimal supervision

Benefits

• Medical, Dental, and Vision Insurance
• Company paid and voluntary Life Insurance
• Options Retirement plan with employer match
• Paid vacation
• Paid sick time
• Paid holidays
• Employee Discounts

About the Role

Barlow, a dynamic, innovative, family-owned automotive leader since 1971, is seeking a highly motivated and customer-focused individual to join our sales team as a Sales Coordinator Concierge. If you are passionate about delivering exceptional customer service, possess strong organizational skills, and thrive in a fast-paced, family-oriented environment, we invite you to apply for this exciting new role.