Sales coordinator

Job Duties And Responsibilities

• Assists with identifying and soliciting new accounts
• Assists with maintaining existing accounts
• Assists with achieving monthly revenue booking goals
• Affords assistance in completing daily/weekly/monthly reports
• Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
• Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
• Ensures all documents are completed accurately and on time and maintains sales records and filing system
• Reserves conference space and books blocks of rooms for guests
• Assists with set up, maintaining, and clearing of banquet space before and after events
• Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
• Follows up with past clients to ensure guest satisfaction
• Coincides with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc. to ensure that all deadlines are met
• Responds to all guest inquiries and third party meeting leads in a timely fashion
• Details banquet event orders and distributes to staff
• Maintains group blocks and catering/banquet events in the property PMS systems
• Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
• Works closely with front desk to ensure accuracy of reservations, groups, events
• Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc. to ensure that all deadlines are met
• Works client-related special events
• Abides by Prime Time Selling hours
• Performs various other duties as assigned to meet business objectives

Education And Experience

• Minimum of High School education, post-high school education preferred
• Minimum of one (1) year in hotel or conference Catering/Sales Assistant role

Knowledge, Skills And Abilities

• Understands cross team functions and ability to manage processes
• Strong project management skills
• Strong problem-solving ability, including metrics-driven and strategic thinking
• Work effectively in a fast-paced environment and consistently demonstrate a high level of organizational skills
• Ability to communicate effectively verbally and in writing